Jellybeat Support

Last updated: 2026-11-15 · Effective: 2026-11-15

Questions or ideas? Email support@jellybeat.airdraw.net with your iPhone and watch models, their OS versions and the app version shown at the bottom of the Me tab. We usually reply within 2 business days.

What you need

An iPhone on iOS 17 or later, paired with an Apple Watch on watchOS 11 or later. Readings come from the watch; without one, Jellybeat can only show No reading.

How the state is worked out

Jellybeat compares your recent heart rate variability, heart rate and sleep with your own usual range: tighter than usual is Tense, within your usual range is Steady. A high heart rate during exercise doesn’t count as tense. In the first few days it is still getting to know you, and it gets more accurate over time. If it seems off, tap “Not right?” next to the reading and tell it how you actually feel; it shows what you said for that moment.

Why does it keep saying No reading?

• On your iPhone, open Settings › Health › Data Access & Devices › Jellybeat and make sure read access is on.
• Wear your watch unlocked. It records heart rate variability only every few hours, so there may be no new reading in the first hours after setup.
• Open Jellybeat on your watch once so it syncs with your phone.

Buddies and invite codes

Under Me › Buddies, tap Invite a friend and send your code or link. Once your friend has Jellybeat, they can tap the link, or tap “Enter a friend’s code” on the same screen. You become buddies and each get 7 days of Pro (up to 35 days per person). Buddies see only your state, tightness and battery, never your health data.

Pro and restoring purchases

On a new phone or after reinstalling, tap Restore purchases under Me › Pro. To cancel a subscription, go to iPhone Settings › your name › Subscriptions. See the Terms of Use for subscription details.

Deleting your data

To delete your account information from our server, see “Retention and deletion” in the Privacy Policy.